Shipping / Returns

Shipping
We ship inside the United States (U.S.) only. For efficiency and keeping shipping rates down, we use the United States Postal Service (USPS) to ship all packages. We offer free standard shipping on all outbound orders within the U.S. states. Expedited shipping options are available with charges calculated at checkout. 

In order to avoid any delays with your shipment, please double-check to ensure your shipping address is correct during checkout.

All orders are usually processed and shipped within 48 business hours of being placed. Once your order ships, it should arrive between 2-6 business days depending on your location. Also, you will receive a confirmation email with a tracking number and instructions for tracking your package.

• International Shipping: At this time, we do not offer international shipping. Please consider joining our mailing list and connecting with us on social media for future updates on this.

Returns and Exchanges
We try our best to make good products, and your satisfaction is very important to us. If for any reason you are completely unsatisfied, no-worries. Just return the item(s) within 30 days of when you received your order for a refund of the purchase price, plus any applicable taxes paid. The 30-day policy also applies to exchanges. Exchanges are a FINAL SALE. To make this process easier, please follow the instructions on the returns and exchanges card included with your package.

• Please inspect your order upon arrival and contact us immediately if any of the item(s) are faulty, or if you receive the wrong item(s), so that we can evaluate and address promptly.
• To be eligible for a refund, items returned must be in the same condition that you received it: unused, unwashed, undamaged, tags attached, and in its original packaging.  

Changes and Cancellations
Depending on the stage of the order processing/shipment, changes or cancellations may be challenging. Please email us at info@pillowkate.com immediately upon realizing that your order needs to be changed or cancelled for whatever reason. We will do our best to help you.